We’re thrilled to announce that Sandra Djokic has been promoted to Head of Customer Success at inploi.

Since joining inploi, Sandra has been a driving force behind some of our most impactful partnerships. Her deep empathy for both clients and candidates, combined with her strategic thinking, has helped shape a customer experience that reflects the very best of what inploi stands for: people-first technology that delivers measurable results.

“Sandra joined inploi as a Customer Success Manager and has excelled, working with many of our largest clients and most complicated implementations. The promotion is very well deserved and I look forward to working with Sandra more closely” says Matthew de la Hey, inploi’s CEO. “She brings a fantastic blend of curiosity, clarity, straightforwardness and commercial acumen - whilst always championing the customer and how we can do better for them.”

Putting success at the heart of Talent Technology

As hiring becomes faster, more complex, and increasingly candidate-led, customer success has evolved from a support function into a strategic partner - helping TA teams move with confidence, speed, and impact.

According to Gartner, more than 70% of HR leaders are prioritising improved stakeholder experience as a core outcome of their tech investment. And in today’s competitive market, that experience doesn’t end with implementation - it’s built through long-term partnership, continuous optimisation, and trusted guidance.

That’s exactly what Sandra and her team deliver.

“Customer success is about building relationships that go beyond product delivery,” says Sandra. “It’s about deeply understanding our clients’ hiring goals, then helping them realise those goals through technology that feels intuitive, supportive, and scalable.”

Supporting strategic talent outcomes

At inploi, we’re not just here to “switch on software.” We work side-by-side with TA teams to support high-volume hiring, improve accessibility and inclusion, and bring their employer brands to life through seamless, candidate-first experiences.

Under Sandra’s leadership, our customer success team will continue to focus on:

• Faster time-to-value: Supporting clients to launch, test, and optimise new experiences, without heavy lift or long timelines.

• Always-on optimisation: Proactive insights, data-driven recommendations, and regular check-ins to help clients continuously improve performance.

• Inclusive innovation: Helping clients deliver fairer, more accessible candidate journeys, aligned with both brand and compliance goals.

• Partnership-first mindset: Treating every client as a collaborator, with shared success as the ultimate outcome.

“The way organisations attract and engage candidates is changing fast,” Sandra explains. “We’re here to make sure our clients don’t just keep up, they lead the way.”

A focused vision for 2025 and beyond

With Sandra at the helm of Customer Success, inploi is doubling down on its commitment to long-term, value-driven partnerships. As our client base continues to grow across the UK and internationally, we’re evolving our playbooks, tooling, and service model to deliver even greater impact.

From launching accessible careers sites for brands like DFS, to supporting smarter hiring at scale for Compass Group, PureGym, and GAIL’s, our mission remains clear: simplify hiring, elevate experience, and help great organisations find great people, faster.

Congratulations, Sandra, and thank you for everything you do to make inploi (and our customers) better, every day.