Carlisle Support Services, a leading provider of facilities management, cleaning, security, and events support services across the UK, has partnered with inploi to improve candidate quality and its recruitment efficiency.

Operating across key sectors including transport, retail, stadia, and public infrastructure,  and employing over 6,000 front-line staff, Carlisle needed a solution that could help its talent team manage high application volumes without compromising on quality.

“We were spending too much time filtering unsuitable applications and too much budget on job boards without knowing what was working,” explains Matt Rogers, Head of Recruitment and Resourcing at Carlisle. “inploi’s data-driven platform gives us the clarity and control we need to attract, qualify, and convert the right candidates more efficiently.”

inploi’s AI-powered, modular candidate engagement solution will help Carlisle:

• Reduce unwanted drop-off by improving the candidate experience across search and chatbot journeys

• Optimise job board spend with programmatic distribution rules that focus budget where it’s most effective

• Save team time through purposeful friction that filters out unqualified applications early in the process

• Gain visibility with real-time dashboards showing which sources drive the best outcomes

  
  

“Carlisle’s team understands that experience and efficiency go hand in hand,” says Alex Hanson-Smith, Co-founder and CTPO at inploi. “By combining smart automation with data transparency, they’re building a recruitment engine that saves time, cuts waste, and ensures every candidate touchpoint reflects the brand’s values.”

Early results show that by introducing targeted rules and improved candidate flow, Carlisle is set to optimise job board spend, increase conversion, and improve candidate quality - freeing recruiters to focus on what matters most: people.

FAQs

1. What challenges led Carlisle to partner with inploi?

Carlisle wanted to reduce high drop-off rates, cut unnecessary job board spend, and save recruiter time spent filtering unsuitable applications - all while improving candidate quality.

2. How is inploi helping Carlisle improve recruitment efficiency?

By combining data-driven talent attraction, programmatic job distribution, and a smart chatbot experience, inploi helps Carlisle target spend effectively and qualify candidates faster.

3. What measurable results are expected from the partnership?

Early results point to reduced job board costs, improved conversion rates, and better candidate quality, freeing up time for the recruitment team to focus on people, not process.

4. What makes inploi’s solution different from traditional recruitment tools?

Unlike legacy systems focused solely on tracking, inploi delivers personalised candidate journeys and real-time data insights, enabling teams to optimise every step from apply to hire.